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Roam stores the trips you create — stops, dates, notes, bookings, expenses, fuel records, checklists and saved places — along with your name and email address, so everything syncs across your devices and to anyone you share a trip with. The full detail is in the privacy policy.
Getting your data out. Every trip can be exported to a JSON file from Trip → Export or import → Download JSON backup. It contains that trip's stops, expenses, fuel, lists, activities and templates in a single file, and the same screen imports one back.
Deleting your account. Profile → Account → Delete account. It happens immediately and it cannot be undone. Before it runs, Roam tells you exactly what will go:
Deleting your account does not cancel an App Store subscription. Cancel that first — see below — or it keeps billing.
Roam Plus comes two ways, bought in the iPhone app through your App Store account or on roam-trip.com:
If you already have a monthly subscription or a trip pass, it keeps working as before.
To manage or cancel, on your iPhone or iPad: Settings → your name → Subscriptions → Roam. You can also reach it from the App Store app: your profile picture, then Subscriptions. Cancelling stops the next renewal; Plus stays on until the period you have paid for runs out.
Refunds are handled by Apple, not by Roam — request one at reportaproblem.apple.com. We cannot issue or see App Store refunds.
Changed device, or Plus not showing? Make sure you are signed in to Roam with the same account, then use Profile → Account → Restore purchases.
Roam is built for the parts of the map with no bars, and offline is the expected case rather than an error state.
If something you changed offline has not appeared on another device, open Roam on the device you made the change on and give it a moment with signal — that is the device holding the change.
Every change shows in Roam with Undo. Disconnect any time from Profile → Account → Your AI.
If Roam is listed in Claude’s connector directory, you can add it from there instead: search for Roam and tap Connect.
What we collect, why, who it is shared with, and how to ask for it: Roam privacy policy.